Investor Charter

Investment Advisor

Our Mission and Vission

Our Mission

We exist to personally guide our clients to achieve greater financial peace of mind, allowing them to realize their passions and their dreams.

Our Vission

To be most trusted and respected by our clients for our professional knowledge, integrity, and service which exceeds their expectations.

Details of business transacted by the Investelite Research with respect to the investors.

  • We always enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
  • We always do a proper and unbiased risk – profiling and suitability assessment of the client.
  • We have obtained registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
  • We always conduct audit annually.
  • We always disclose the status of complaints in its website.
  • We have disclosed our name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in our website.
  • We always employ only qualified and certified employees.
  • We always deal with clients only from official number
  • We always maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients
    • Sharing of agreement copy
    • Completing KYC of clients

  • Disclosure to Clients
    • We always provide full disclosure about its business, affiliations, compensation in the agreement.
    • We never access client’s accounts or holdings for offering advice.
    • We always disclose the risk profile to the client.

  • We always provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.

Details of grievance redressal mechanism and how to access it.

  • In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
  • If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal (www.sebi.gov.in) which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
  • With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

Expectations from the investors (Responsibilities of investors).

Do's For Client While Dealing With Investment Advisers

Always deal with SEBI registered Investment Advisers.

Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: List of all SEBI registered Investment Advisers

Ensure that the Investment Adviser has a valid registration certificate.

Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.

Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.

Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.

Assess the risk & return profile of the investment as well as the liquidity and safety aspects before making investments.

Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.

Be vigilant in your transactions.

Approach the appropriate authorities for redressal of your doubts / grievances. Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Don'ts For Client While Dealing With Investment Advisers

Don’t fall for stock tips offered under the pretext of investment advice.

Do not provide funds for investment to the Investment Adviser.

Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.

Don’t fall prey to luring advertisements or market rumors.

Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.

Do not share login credential and password of your trading and demat accounts with the Investment Adviser.

Don't take decisions just because of repeated messages and calls by Investment Advisers.

Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment Advisers.

Don't rush into making investments that do not match your risk taking appetite and investment goals.

Do not take any Investment Advice before Risk Profile and Suitability assesment.

Cash Payments are not accepted.

Complaint Data to be displayed by Investelite Research.

Formats for investors complaints data to be disclosed monthly by Investelite Research on their website/mobile application:

Data for the month ending -_____________
Sr.No. Recived From Pending at the end of last month Received Resolved Total Pending Pending Complaints > 3 Months Average Resolution time^ (in days)
1 Directly from Investors
2 SEBI (SCORES) 0
3 Other sources (if any) 0
GRAND TOTAL 0

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints
Sr.No. Months Carried forward from previous months Received Resolved* Pending#
1 April, 2021 0 0 0 0
2 May, 2021 0 0 0 0
3 June, 2021 0 0 0 0
4 July, 2021 0 0 0 0
5 Aug, 2021 0 0 0 0
6 Sep, 2021 0 0 0 0
7 Oct, 2021 0 0 0 0
8 Nov, 2021 0 0 0 0
9 Dec, 2021 0 0 0 0
10 Jan, 2022 0 0 0 0
11 Feb, 2022 0 0 0 0
12 March, 2022 0 0 0 0
GRAND TOTAL 0 0 0 0

Trend of annual disposal of complaints

Sr.No. Months Carried forward from previous months Received Resolved* Pending#
1 2018-19 2 0 2 0
2 2019-20 3 0 3 0
3 2020-21 0 0 0 0
GRAND TOTAL 5 0 5 0