Consumer Grievances And Redressal System

Investment Advisor

Complaint Form

Please send us details about the incident you would like to report. Our Complaint Center will analyze your complaint and take the appropriate measures in order that the reported situation will not occur at any other time in the future.

As an organization which focuses on client satisfaction, we will offer the following process to Redress Complaints.

LEVEL 1

Clients having a complaint regarding any service or otherwise shall inform our customer service desk by writing a mail to our E-mail ID support@investelite.in to ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.

LEVEL 2

In case the client is not satisfied with the response, the complaint can be escalated to the Compliance Department at our organization. Compliance Department can be approached at compliance@investelite.in Compliance Department shall ensure the best possible redressal within a time frame of 7 working days.

LEVEL 3

If the client still wants to escalate the complaint, he/she can approach Miss. Anugya Singh through E-mail anugya@investelite.in she is the highest authority of the compliance Department at our organization can redress the complaint in the best possible manner. She shall revert the client within 15 working days.

"Please note that in case the client marks a copy of the mail to all the levels, it will not be considered as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level."